Frequently Asked Questions

Q. How does our pricing work?

A. Our prices for knives and butter spreaders are PER PIECE - the weight of an item has no relevance. Our price for clean sterling scrap is PER TROY OUNCE.

Q. What are considered knives and what are considered butter spreaders?

A. Knives are generally over 8 1/2 inches in length (approx.). All others are considered butter spreaders.

Q. What do we consider clean sterling scrap?

A. Clean sterling scrap is material without any stainless steel attached. Forks, spoons, flat butter spreaders, etc. We do buy other material such as torn up hollowware, jewelry, silver less than .925, etc. at a slightly reduced price.

Q. What happens if our count and classification does not agree with yours?

A. We will contact you by phone if there is any difference in our count and/or classification prior to closing the invoice.

Q. How and when do I get paid?

A. Under normal circumstances, checks are processed the day after we receive your material. Checks are mailed by Bank of America Bill Pay and are usually received within a week.

Q. What is the best shipping method?

A. Shipping methods are your choice. Large flat rate priority boxes from the Post Office will hold 300 knives and small flat rate priority boxes will hold 200 knives. Please make sure to reinforce packaging so that the tips of sharp blades do not puncture the box. Also, please do not use styrofoam peanuts for filler.

Q. Do I have to lock in a price prior to shipping?

A. No. If you want to play the market until we receive your material, we will call to settle on a price when your shipment has been processed, usually the day following receipt of material.